CUSTOMER CARE
We are committed to provide our customers complete satisfaction. We strive to enhance the shopping experience of our customers, while providing the best quality products. In order to ascertain equipollent, we are always trying and disposed to go the extra mile for our customers.
CANCELLATION POLICY
We are responsible for what we sell.
Honest Exim believes in the quality of its products and in customer satisfaction to the possible extent, and has therefore a liberal cancellation policy.
Under this policy:
Cancellation will be considered only if the request is made within 4hrs of placing an order. However the cancellation order will not be entertained if the order has been initiated for the process of shipping.
RETURNS
In case you are unsatisfied with the product received, we request you to contact our Customer Care team at 0421 2420189 / 9443061938 (10 AM to 7 PM IST on weekdays) or you can mail to us at honestlingeries@gmail.com and we shall revert back to you at the earliest.
To maintain rigorous hygiene of our products, we do not accept returns on Innerwear, (Vests, Briefs, Bras, Panties,Slips, Masks) or any other product falling under innerwear category.
Any manufacturing defects must be communicated within 2 day of delivery. No cancellation/refunds will be entertained if requested after 2 day from the date of delivery.
However, we do accept returns on outer wears subject to following criteria:
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The product(s) should be purchased only from www.honestlingeries.com and not from any other retailer be it online or offline.
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Return request should be raised within 7 days from the date of delivery.
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Product(s) should be unused (other than fit trial) and unwashed.
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There should be no stains, marks, stitches or holes in the product(s) caused by the consumer.
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All the tags and original packaging should remain intact and should be sent along with the product(s).
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Original Invoice shall be returned with the product(s).
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Product(s) should reach us in sellable condition.
Please free to reach us for any assistance.
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Innerwear Product we are not entertained for replacement, due to hygiene issue!
Wholesale Enquiries
You can WhatsApp or call us at +91 94430 61938, +91 94883 89188 ( Calling timings are from 10AM to 8PM )
HONEST LINGERIES / PAPPA EXPORTS
TIRUPPUR - 641 604
TAMILNADU
GST IN : 33AMUPA4024C1ZL
You can authenticate us before giving bulk order. We are already shipping bulk orders to various states, cities in India
Have any questions or concerns?
We’re always ready to help!
Call us at
+91 94430 61938, +9194883 89188
or send us an email to:
FAQ
Do you provide International delivery?
Currently we are not delivering outside of India. We are expanding our perimeter. We will update on this soon. Stay connected with us. .
How long do you take to deliver?
Delivery time depends on your pin code. It takes 5 to 10 business days according to your location.
I have received an error after I entered my card details. What shall I do?
We ship all our orders within 24-48 hours. Once the order is shipped, you will receive an email with the tracking number and the courier details.
I have received an error after I entered my card details. What shall I do?
We apologize for the inconvenience caused here . This can be a temporary issue. Please try again after a few minutes.
I don't know how to place my order?
Follow these steps:
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Select the product
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Select the size
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Pick the colour
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Click ADD TO CART
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Click on PLACE ORDER
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Enter your shipping details
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Select the mode of payment & Note your order number
I got an error while placing the order. I’m not sure if the order is placed.?
For every successful order, you will receive an email and a SMS confirming the order. If in case the order was not placed successfully, we request you to place the order again.
Can I see the products before I accept the courier?
We do not have open delivery facility at this point in time. In case you are not happy with the item received, you can raise a return request